After a few years of Verizon DSL I am thinking of switching: while service is good - when trouble does occur Verizon's tech support is a nightmare - in my experience - requring many calls to problem solve connectivity problems - and talking with extremely undermotivated and untrained techies. Time Warner Cable Road Runner seems like a likely switch but I've heard stories that the wait time for a tech can take up to a week. I am seeking a friendly DSL service and willing to pay more $ in order to avoid the horrid day long ordeals over the phone with Verizon. The question is: which services offers the greatest
'customer time efficient' tech support? Any input or insight into how to find a Consumer Report on this issue would be gratefully appreciated!

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